Refunds & Returns
90-day money-back guarantee
We want you to actually see results. Try your Novora SilkPulse for a full 90 days. If your skin isn't visibly smoother, send it back for a full refund — no interrogation, no restocking fee.
How to start a return
- Email bouchmelamine404@gmail.com with your order number.
- We'll send you a return address and simple instructions.
- Ship the device back (in any condition — used is fine, that's the point of a real trial).
- Your refund is issued to the original payment method within 5–7 business days of us receiving it.
What's covered
The 90-day guarantee covers change of mind and lack of results. For manufacturing defects, see our separate 2-year warranty, which runs alongside this guarantee.
Questions first?
If you're unsure whether IPL suits your skin tone and hair color, ask us before you buy — we'll tell you honestly. We would rather lose a sale than process a return.